Weekend Receptionist - Development
Starting pay $7.44/hour

Effective immediately there is a requirement for a Weekend Receptionist (grade 4) in the Development Department. The Weekend Receptionist is responsible for greeting, assisting, and directing Zoo guests, callers, and employees. This position plays a vital role in serving as an ambassador for the Zoo. The Receptionist is responsible for a variety of clerical and administrative tasks that require knowledge of office procedures and practices. The Receptionist reports to the Development Supervisor.

ESSENTIAL FUNCTIONS

• Establish and maintain positive, cooperative, and effective working relations with fellow employees.
• Constantly exhibit a customer service attitude, a smile, and an obvious interest in visitor comfort and service.
• Communicate with the public in a courteous and tactful manner and assist visitors with questions and directions to various areas of the Zoo.  Address the visitor - do not wait to be asked.
• Remove trash and debris from public areas; i.e. pick up litter whenever you see it.
• Maintains the base radio station for regular Zoo business and emergency situations.
• Answers and redirects incoming telephone calls on a multi-line system.
• Answer general questions about the Zoo and the local area including, but not limited to, hours, rates, directions and restrictions.
• Performs a key role in the Emergency Response Plan (ERP) communication.
• Performs a variety of clerical tasks.
• Supports daily operations in the office
• Maintains work station and reception lobby.
• Meters outgoing mail and sorts and distributes incoming mail.
• Handles coupon redemption and sale of prepaid tickets.
• Assists membership with answering questions, preparing day passes and reciprocal zoo discounts.
• Any and all other duties as assigned.

SECONDARY FUNCTIONS

• Sells memberships.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of office secretarial techniques and practices.
• Excellent oral and written communication skills.
• Ability to effectively deal with displeased visitors.
• Ability to organize, be attentive to details, and respond quickly and effectively under pressure.
• Ability to comprehend and follow oral and written instructions.
• General knowledge of the local area.
• Knowledge of general business English and mathematics.

MINIMUM QUALIFICATIONS

• High school graduate or GED certificate.
• Computer proficient and able to use WordPerfect, Microsoft Word and Excel.
• Ability to type 30 words per minute with accuracy and neatness.
• Ability to work weekends, holidays and occasional after-hours assignments.
• Ability to speak and understand Spanish an advantage.
• Ability to be outgoing and friendly.

San Antonio Zoo
Attn: HR Department
3903 N. St. Mary's Street
San Antonio, TX 78212
(210) 734-7291 Fax

 

Download the Zoo's Employment Application (PDF)

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